Terms of Service

Overview

This application is operated by Pobo E-Commerce Suite Private Limited (“Pobo”, “we”, “us”, “our”). Pobo provides hyperlocal delivery automation for Shopify stores in India through two connected apps: Pobo Pod, the storefront experience where your customers order, choose a delivery time slot and track their rider, and Pobo Panel, the merchant dashboard used to plan, compare live rates and dispatch orders across carriers such as Porter, Borzo and Shadowfax.

By installing, accessing or using the App, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy and Refund Policy, which are incorporated by reference. If you do not agree to these Terms, you may not use the App. Any new features or tools added to the App are also subject to these Terms. Our application is hosted on Shopify Inc., which provides the e-commerce platform that lets you run your store.

1. Eligibility & Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you are a merchant (or an authorised representative of one) operating a lawful business on Shopify. You agree to provide current, complete and accurate account and billing information, and to keep it up to date so we can provide the service and contact you as needed.

You may not use the service for any illegal or unauthorised purpose, violate any laws in your jurisdiction, or transmit any malware or code of a destructive nature. A breach of these Terms may result in immediate termination of your access to the service.

2. Delivery Services & Carriers

Pobo is a technology platform that connects your store to third-party logistics carriers and automates booking, dispatch and tracking. Pobo is not a carrier and does not itself transport goods. Deliveries are performed by the carrier you select or that Pobo books on your behalf, and are subject to that carrier’s own terms, coverage and availability.

• Serviceability, delivery time slots and rates shown in the App are estimates provided by carriers and third-party sources and may change; Pobo does not guarantee availability, pricing or delivery times.
• You are responsible for the carrier credentials you connect and for the accuracy of pickup locations, product details and order information used to book deliveries.
• You are responsible for ensuring the goods you ship comply with applicable law and the carrier’s restrictions.

3. Billing, Plans & Pobo Credits

Access to the App is offered on subscription plans billed through Shopify, plus a prepaid Pobo Credits wallet used to cover pass-through costs (carrier fees, map/address lookups and notifications) at cost. Plan details are on our Pricing page, and refunds are governed by our Refund Policy. Prices and plans may change; we will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.

4. Acceptable Use

You agree not to use the App or its content:

• for any unlawful purpose, or to solicit others to perform unlawful acts;
• to violate any regulations, rules or laws;
• to infringe our or others’ intellectual-property rights;
• to harass, abuse, defame or discriminate;
• to submit false or misleading information;
• to upload or transmit viruses or malicious code;
• to collect or track others’ personal information without authority;
• to spam, phish, spider, crawl or scrape; or
• to interfere with or circumvent the security features of the service.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the service without our express written permission. We reserve the right to refuse or terminate service for a violation of these Terms.

5. Third-Party Tools & Links

The service integrates with third-party tools and providers (for example carriers, Google Maps, messaging and payment providers) which we neither control nor monitor. Such tools are provided “as is” and “as available” without warranties, and your use of them is at your own risk and subject to the relevant third party’s terms. We are not responsible for third-party websites or materials linked from the service.

6. Personal Information

Your submission of personal information — and your handling of your customers’ personal information — through the App is governed by our Privacy Policy. You are responsible for having a lawful basis to share your customers’ data with Pobo and the carriers you use.

7. Accuracy of Information

We are not responsible if information made available through the App is not accurate, complete or current; it is provided for general information and should not be your sole basis for decisions. Occasionally there may be typographical errors, inaccuracies or omissions relating to descriptions, pricing or availability, which we may correct, and we may change or update information or cancel bookings at any time without prior notice.

8. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the service will be uninterrupted, timely, secure or error-free, or that results obtained will be accurate or reliable. The service and all products and services delivered to you through it are provided “as is” and “as available” without any representation or warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

In no case shall Pobo, its directors, officers, employees, affiliates, agents, contractors, suppliers or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind — including lost profits, lost revenue, lost data or replacement costs — arising from your use of the service or any products or deliveries procured through it, even if advised of their possibility. Where liability cannot be excluded, it is limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend and hold harmless Pobo and its affiliates, officers, directors, agents, contractors and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by uninstalling the App and ceasing to use the service. If you fail, or we suspect you have failed, to comply with any provision of these Terms, we may terminate the agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Obligations and liabilities incurred before termination survive it.

11. Severability & Entire Agreement

If any provision of these Terms is found unlawful, void or unenforceable, it is severable and does not affect the validity of the remaining provisions. These Terms, together with the policies referenced here, constitute the entire agreement between you and us regarding the service and supersede any prior agreements. Our failure to enforce any right or provision is not a waiver of it.

12. Governing Law & Changes

These Terms are governed by and construed in accordance with the laws of India, with jurisdiction in Shimla, Himachal Pradesh. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically; your continued use of the service after changes are posted constitutes acceptance of those changes.