Refund Policy for Pobo

Introduction

Pobo is committed to ensuring customer satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued for payments made through our application.

Wallet System

Pobo utilizes a wallet system for merchants to facilitate payments and transactions within our application. The wallet represents the amount paid by the merchant and is used to perform specific tasks related to hyperlocal deliveries.

Payment and Wallet Credits

• When a merchant makes a payment, the specified amount is credited to their wallet within the Pobo application.
• The wallet balance reflects the amount paid and can be used for various services offered by Pobo.
• The wallet balance does not represent actual money but is a digital representation of the amount paid.

Refund Policy

1. Eligibility for Refunds

• Refunds are only applicable for payments that have not been utilized or allocated for specific tasks within the Pobo application.
• Refund requests must be made within 30 days of the original payment date.

2. Non-Refundable Situations

• Payments that have been fully or partially used for services within the Pobo application.
• Payments made more than 30 days prior to the refund request.
• Refunds will not be issued for any amount used for completed tasks, fulfilled orders, or any other service availed through Pobo.

3. Refund Process

• To request a refund, merchants must contact our support team at [support@pobo.com] with the payment details and reason for the refund.
• Our team will review the refund request and verify the eligibility based on the criteria mentioned above.
• Upon approval, the refund will be processed within 7-10 business days and credited back to the original payment method used.

4. Partial Refunds

• In cases where a portion of the wallet balance has been used, a partial refund may be issued for the unused amount, subject to the eligibility criteria.

5. Payment Gateway Fees

• Any fees charged by the payment gateway during the original transaction are non-refundable.
• Refunds will be issued for the net amount credited to the wallet after deducting any payment gateway fees.

6. Changes to the Refund Policy

Pobo reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to the merchants via email or through our application.

Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at:

• Email: support@pobo.com
• Phone: +91 98167 28172

By using Pobo and making payments through our application, you agree to the terms of this Refund Policy.