Delete Your Account

This page explains how to delete your Pobo account and exactly what happens to your information when you do. It is published by Pobo E-Commerce Suite Private Limited (“Pobo”, “we”, “us”) and should be read together with our Privacy Policy.

There are two kinds of Pobo account, and they are deleted in different places. Pick the one that describes you.

Delivery riders (the Pobo app)

If you sign in to the Pobo app with your phone number as a rider for a store, you can delete your account from inside the app at any time. You do not need to contact us, and you do not need the store’s permission.

1. Open the Pobo app and sign in as a rider.
2. Scroll to the bottom of the home screen.
3. Tap Delete my account, then confirm.

Deletion takes effect immediately. You are signed out on every device straight away, your number stops working as a login, and the store can no longer send you deliveries.

One exception: if you are in the middle of a delivery you have already accepted, the app will ask you to finish it or have the store reassign it first. This is so a customer’s order is never left stranded with nobody responsible for it. Once the delivery is closed, deletion goes through normally.

What is deleted

• Your name and phone number.
• Your sign-in sessions on every device.
• Your device’s push-notification token.
• Your last known location.

What is kept, and why

The delivery records of jobs you completed stay with the store — the order, the timestamps, and the proof-of-delivery photo taken at the door. These are the merchant’s own business records of orders their customers paid for; they are needed to settle disputes, and Indian tax and consumer law requires merchants to keep records of fulfilled orders. After your account is deleted, nothing in those records identifies you personally — your name and number are removed from them.

Location data is only ever recorded while you are on an active delivery, and only your most recent position is stored. We do not keep a location history, so there is no movement trail to delete.

Merchants (Pobo on Shopify)

A merchant account is tied to your Shopify store. To close it, uninstall Pobo from your Shopify admin under Settings → Apps and sales channels. Shopify notifies us, and we delete your store’s data on the schedule Shopify requires of every app: shop and customer data are erased within 48 hours of uninstall, except where we are required to keep records of billing and completed deliveries.

If you would like your data removed sooner, or want written confirmation that it has been, email us at support@pobo.app from the address on your Pobo account.

Requesting deletion by email

If you cannot use the app — for example you have lost access to your phone number — write to support@pobo.app with the subject Account deletion, telling us the phone number or store domain on the account. We verify that the request genuinely comes from the account holder before acting on it, and we complete verified requests within 30 days.

Questions

Pobo E-Commerce Suite Private Limited — support@pobo.app. Our full data-protection and grievance contact details are in the Privacy Policy.